Got Questions? We’ve Got Answers

How long does shipping take?
Orders are typically processed within 2–3 business days and arrive approximately 3–7 business days after shipment.

Do you accept returns?
Yes! Eligible items can be returned within 14 days of delivery. See our Shipping, Returns & Exchanges Policy for details.

Do you offer exchanges?
Because many of our pieces are one-of-a-kind, we can't guarantee exchanges. You're welcome to return an eligible item and place a new order.

Are your clothes new or secondhand?
We offer a mix of pre-loved, vintage, and unique pieces. Each listing will provide details about the item's condition.

Will secondhand items have signs of wear?
Some may! That's part of the charm of shopping secondhand. We carefully inspect our pieces and disclose significant flaws in the listing.

What if my order arrives damaged?
Contact us within 48 hours of delivery with your order number and photos, and we'll make it right!

How can I contact you?
Email us at shopsecondhandsisters@yahoo.com.